FAQ

1. How to find a show?

To find the show that you might be interested in:

  1. Use the programme tab and its various filters.
  2. Browse through our show pages and suggestions.
  3. Use the search tab symbolised by the magnifying glass, at the top right of each page.

2. How to buy a ticket?

You can buy tickets from our website. You can also buy tickets at the central ticket office. Please note that the number of tickets available for some shows may be limited.

On our website:
Go to the page of the chosen show.
Choose the date, to the right of the show presentation text, then the tariff and number of tickets.
If you wish to buy tickets for several shows, repeat the operation.
If you have a festival pass, do not forget to link your pass.
To finalise the order, click on the basket and check the contents. You can still modify it from the basket.
Once you are satisfied with your selection, click on “Checkout”.
Read and accept the general terms and conditions.
Enter your e-mail address and click on “Submit”.
Select the payment method. You will be redirected to the secure payment site.
Once you have paid, you will receive a confirmation e-mail with a link to your tickets.

Central ticket office:
The central ticket office will be open from 22 August and is located at the Théâtre Saint-Gervais, Rue du Temple 5, 1201 Geneva. Opening times will be published on our website.

3. What payment methods are accepted on our website?

Visa, Mastercard & Postcard.

4. Is payment secure?

Of course, the payment page is secured by SSL encryption.
La Bâtie-Festival de Genève has contracted Infomaniak as service provider for online ticket sales. The mention “Infomaniak” or “e-ticket” may therefore appear on your payment card statement.

5. How do I know if my purchase has been taken into account?

When the order is finalised and paid for, you will receive a confirmation e-mail within minutes of payment. We recommend that you immediately save the ticket(s), and/or print them out.

6. I haven’t received a confirmation e-mail: did my order go through?

If you do not see a confirmation email, check your spam box. If you have not received anything, please contact our ticket office at billetterie@batie.ch

7. I can no longer come. Can I get a refund?

All purchases are final, and tickets cannot be exchanged or refunded (including tickets purchased with a pass) . Only refunds due to cancellation of the event are permitted. For more details, please refer to our general terms and conditions of sale.
Tickets are not nominative: if you can no longer attend a performance, you can pass it on to someone else. (unless the tickets were purchased with a pass; the passes being nominative and non-transferable).

8. Is it possible to buy tickets for someone else?

Yes, this is possible. You just have to give the person the ticket you bought, either by transferring the ticket by email or in paper form. (excluding tickets purchased via a pass)

9. What should be presented on entry to the shows?

The barcode on your ticket will be scanned on entry to the show. Download your ticket onto your phone or print it out in advance, and make sure you can present the barcode quickly, either from your phone or by printing the ticket.
If you have purchased tickets at the discounted or special rate, please bring the supporting document with you.
If you have a festival pass, present your pass, which will be scanned.

10. How do I print my ticket?

You can but do not have to print your ticket. You can show the barcode of your ticket on your smartphone. The important thing is to have a barcode of good enough quality that it can be scanned. If you wish to print your tickets, you will need to have Adobe Reader installed on your computer. Adobe Reader is free. Download Adobe Reader

11. I can’t find my ticket.

If you have not saved or printed your ticket, please contact the ticket office by e-mail billetterie@batie.ch.
Due to the volume of messages processed, writing shortly before a performance does not guarantee that you will receive your ticket back in time. In this case, please explain the situation to the people on entry to the performance and show proof of identity. The check will be done manually. 

12. What happens if I photocopy my ticket and give it to someone?

If you duplicate a ticket, only the first person to arrive will be allowed access to the event. It is therefore important that if you are printing or transferring multiple tickets, that each ticket is unique and has different numbers. We recommend that you do not duplicate your tickets! 

13. What happens if the event is cancelled?

You will be informed by e-mail of the procedure to follow. In case of doubt about the cancellation of an event, please visit our website.

14. What happens in case of bad weather for outdoor performances?

In the event of a change in the programme due to weather conditions, ticket holders will be notified by e-mail, as well as via our website (www.batie.ch).

15. The show is sold out. Can I get on the waiting list?

For performances that are announced as sold out, a waiting list will be available at the venue when the ticket office opens, on a first come, first served basis. However, this list does not guarantee a seat. It is not possible to get on the waiting list by phone or email, but only by coming to the performance venue.

16. Are the seats numbered?

No, seating is free in all rooms. We recommend that you arrive in good time so that you can settle in comfortably. Doors open one hour before the start of the performance.

17. What time do the doors open?

The time indicated for each show corresponds to the start time of the show. The doors usually open one hour before the indicated time. Out of respect for the artists, we strongly advise you to arrive before the start of the event. After that, there may be a convenient time to enter the venue after the performance has started, and only an official can authorise access.
We reserve the right to reissue tickets purchased by festivalgoers at the time of the start of the performance if they have not shown up. Once the performance has started, the organiser may refuse access to the venue to a latecomer, even if he/she has a valid ticket, without refund.

18. Is there a minimum entry age for children?

Some performances may require a minimum age; this is always stated on our website and the programme on the event page. If this is the case, please bring some ID with you.
Minors who attend the performances are under the responsibility of their accompanying adult. Depending on the content, we sometimes also indicate a recommended age.
Shows suitable for children are clearly mentioned in the programme. Clubbing events are for people over 18 years of age only.

19. Are the performances accessible to people with reduced mobility?

We do our best to make the majority of the performances accessible to all interested parties. For logistical reasons, if you are concerned about this, please contact us at billetterie@batie.ch.

20. How do I get a ticket for the shuttle?

For some shows, a return shuttle service is organised. This is indicated on the event page. Tickets are free but reservations are required. Tickets are available on our website batie.ch or at the central ticket office, subject to availability. We advise you to reserve your shuttle ticket when you buy your ticket for the performance.
If you do not wish to use your ticket, please inform us at billetterie@batie.ch so that another person can use your seat.

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I accept the Terms & Conditions

To validate your order, please read and accept the terms and conditions, then enter a valid email address on which your tickets and order confirmation will be sent.

Please read and accept the terms and conditions to validate your order.

To validate your order, please enter a valid email address on which your tickets and order confirmation will be sent.

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Information required

We inform you that you will need to complete one form per ticket before validating your shopping cart.

You will be asked for the last name(s), first name(s) and telephone number(s) of the ticket recipients !